Shipping is FREE on all orders to customers within Australia and we deliver Australia wide.
Want to know about our Return & Refund Policy? Click here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation
e-mail. This means that we have received your order in our system and
pre-authorised your credit card for the purchase.
Once we receive your order, we will process the charges and get to work preparing your
order for shipment.
On certain products we may need to contact you via phone to gather certain delivery information so we can pass this information onto our delivery team.
Order Shipment:
After we process the charges to your credit card, your order
will ship within 1-3 business days from the date of your order. If paying via bank transfer, your payment needs to clear in our account first before we process the order.
We will send you shipment tracking confirmation within 24 hours of your order
leaving the warehouse to the e-mail address you provided when
checking out.
If you do not receive shipment tracking confirmation from us within 6 business
days of your order feel free to follow up with us at support@labdevicesaustralia.com.au.
Delivery Time:
After your order has been processed and products are prepared for shipment; shipping will take up to 1-7 business days to deliver to metro areas and up to 14 days for other regions.
Some of our products have a lead time or are made to order. This does not include shipping time. For more information, please refer to each product page for details.
As much as we do our best to stay on top of stock level reporting, occasionally we do run out of stock from time to time. Thank you for your patience and understanding, we’ll always keep you informed and ensure your order is fulfilled as soon as stock is available
International Orders:
We do not ship any products overseas.
Please be aware that our products are sold specifically for the Australian market.
Our products have generally not been certified for use with other
countries electrical safety standards but all of our products are certified
to Australian standards.
Damages During Delivery:
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it and contact us on 1300 812 450 before signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or damaged products inside the packaging. Contact us with the photos and details of situation.
If your item(s) do arrived damaged please contact us by calling 1300 812 450 and then send photos and delivery details to support@labdevicesaustrali.com.au. Please visit our Return & Refund Policy for more information.