While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realized that you ordered the wrong product.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at support@labdevicesaustralia.com.au with your order number and we will provide detailed instructions on how to process the return.
* Please Note: You as the customer will be responsible for organizing and paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your refund payment. Please allow up to 3-5 business days for your return funds to clear in your bank account.
* Please Note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre in "Like New" condition and must contain all original packaging and accessories. The packaging must be un-opened.
"Like New" means that the items you ordered must not show any visual signs of wear. The item must be returned in original packaging and the packaging must not be damaged. The item and package must be returned in a "Resalable Brand New Condition" - unopened and unused.
* Please Note: If items are returned with visual signs of wear, or have any issues due to use, or the packaging has been opened, the item will not be accepted and no refund will be given.
If you want to exchange a product, please contact us at support@labdevicesaustralia.com.au and we will do our best to help you with the situation.
If you decide you want to return your order because you have ordered the wrong product or you have changed your mind about the product, please email us at support@labdevicesaustralia.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund. Orders cancelled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs by the customer.
Refunds may take up to 3-5 business days to clear in your bank account.
Delivery Damages
If the product is damaged on arrival, you must make note of it immediately before signing for delivery. Contact us and send photos to 1300 812 450 or support@labdevicesaustralia.com.au during the delivery if possible. If the damages are obvious, you have the choice not to sign for the order. Please contact us immediately for support in the matter. If delivery damages become apparent after delivery, please take photographs and details and call us at 1300 812 450.
Lab Devices Australia will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Warranty Claims
Please refer to the "Warranty Tab" on each product page as each brand has a different warranty claim process and period.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Lab Devices Australia only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use"; are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
- Refunds may only be returned to original payment method.
For more information on Returns & Refunds; see the returns tab for each product listing.
Contact support@labdevicesaustralia.com.au for any questions or call 1300 812 450.