For any warranty claims and inquires, please contact support@labdevicesaustralia.com.au or call us at 1300 812 450. We will help you with the correct course of action to take.
Ratek Instruments Warranty Terms:
Ratek products (excluding spare parts) are covered by a 3 year parts and 1 year labour return-to-base warranty effective from the date of purchase. Ratek products are manufactured in Melbourne, Australia. This warranty covers the repair or replacement of any parts or components found to be defective, subject to the service options listed below. The warranty is a return-to-base warranty, meaning any product must be returned to Ratek Instruments or an authorised Ratek agent for service at the discretion of Ratek Instruments. Where practical, an on-site repair may be carried out at the discretion of Ratek Instruments.
This warranty excludes any defect resulting from misuse, neglect, accidental damage, improper voltage, operation of the product outside the acceptable operating conditions as indicated in the products operating instructions or any alteration which affects the performance of the equipment. The warranty does not extend to any costs associated with delivery of the product to or from Ratek Instruments or an authorised Ratek agent, damage, or loss incurred during transport. This warranty is in addition to any statutory regulations and provisions implied by the Trade Paractices Act and any relevant State or Federal Government obligations, applicable only when purchased within Australia. The product may be replaced within the warranty period at the discretion of Ratek Instruments, however repair will be the normal course of action.
3 Year Warranty on Parts:
For a period of 3 years from the date of purchase, replacement parts will be supplied at no charge and the original components returned to the repairer. These replacement parts may be installed by an approved service agent with prior written agreement from Ratek Instruments.
1 Year Warranty on Labour:
For a period of 1 year from the date of purchase, service labour and repairs will be carried out at no charge by an approved repairer or Ratek Instruments at the discretion of Ratek Instruments. The limit of liability shall extend to the repair of the product only, all other compensation claims are excluded from this guarantee.
The warranty does not extend to claims of suitability where the product does not deliver the intended function or fails to operate. No claims of suitability are made in relation to the product by Ratek Instruments. Any claim of suitability lies with the operator. The product is used at the risk of the operator. Any loss or damage caused to any item used with the product including but not limited to biological samples, tubes, racks, accessories, flasks, containers or the contents of such sontainers caused by malfunction of the product or the failure of the product to function is not covered by this warranty. Proof of purchase is required for all warranty repairs.
Inspection Charges:
For products returned outside the warranty period, a standard inspection fee may be charged.
All Other Returns:
If you have received a product in error or have a query regarding an item you have received, please contact Lab Devices Australia on 1300 812 450 or email support@labdevicesaustralia.com.au. If you have any other concerns or inquires, please contact us for support.
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