Unopened Returns:
There is a 30 day return on unopened products from date of purchase. The package must not be opened and must be in a resellable condition. So, this means the package that the product has come in must not be opened at all.
Return shipping costs must be covered and organised by the customer unless the product is damaged or faulty. Once product has been returned in a resellable condition, inspected and found to be in an undamaged & resellable condition, a refund will be processed.
No Return Policy:
- We do not accept returns on products once packaging has been opened, unless the product has been proven to be damaged or faulty.
- We do not accept returns on unopened products after 30 Days.
- If an item has had custom changes made to it, we will not accept a return on these items. If you are getting custom changes made to an item, please be aware of this policy.
Please contact support@labdevicesaustralia.com.au for any inquires.
Damaged Product During Transit:
In regards to damaged products in transit; photographs must be taken of damage done to product. Please call 1300 812 450 immediately to report the situation. Notice of damage and photographs are to be immediately emailed to support@labdevicesaustralia.com.au within 24 Hours of receiving delivery. The customer may also call us at 1300 812 450 whilst the delivery is taking place if the damage is clearly obvious. Upon examination of photographs, a decision will be made as to what action will be taken by Lab Devices Australia. If the product is proven to be damaged during transit, a return/refund or return/replacement will be arranged with shipping provided by transit company. If the packing is damaged but the product is undamaged, then there will be no action taken by Lab Devices Australia.
Faulty Product:
If the product is faulty, please contact support@labdevicesaustralia.com.au immediately so an arrangement can be made for a return/refund or return/replacement, under specified warranty conditions of the faulty product. The product must be repacked in its original packing.
Need Help? Call 1300 812 450