Unopened Returns:
There is a 30 day return on unopened products from date of purchase. The package must not be opened and must be in a resellable condition. So, this means the package that the product has come in must not be opened at all.
Return shipping costs must be covered and organised by the customer unless the product is damaged or faulty. Once product has been returned in a resellable condition, inspected and found to be in an undamaged & resellable condition, a refund will be processed.
No Return Policy:
- We do not accept returns on products once packaging has been opened, unless the product has been proven to be damaged or faulty.
- We do not accept returns on unopened products after 30 Days.
- If an item has had custom changes made to it, we will not accept a return on these items. If you are getting custom changes made to an item, please be aware of this policy.
Please contact support@labdevicesaustralia.com.au for any inquires.
Damaged Shipments: Ensuring a Smooth Resolution
We take great care in packaging your order, but if damage occurs during transit, we are here to help ensure a quick and smooth resolution.
If the packaging is clearly damaged upon delivery: We kindly ask you to refuse the package and immediately ask the driver to document the damage. Please call us right away at 1300 812 450 to report the refusal. Lab Devices Australia will then handle the claim with the carrier and arrange for a replacement shipment as soon as the inspection is complete.
If the damage is hidden (not visible on the outside): Please contact us at support@labdevicesaustralia.com.au or call 1300 812 450 within 5 days of receiving your shipment. To help us file a prompt claim, please be ready to provide clear photographs of both the damaged product and the internal and external packaging.
Important Note for All Damaged Shipments: For the carrier's inspection, it is essential that you keep the box, all packing materials, and the damaged items until the claim is fully resolved. Upon confirming transit damage, we will quickly arrange a return, refund, or replacement, with the shipping costs covered by the transit company. If the packaging is damaged but your product is perfectly fine, no further action will be needed from us.
Faulty Product:
If the product is faulty, please contact support@labdevicesaustralia.com.au immediately so an arrangement can be made for a return/refund or return/replacement, under specified warranty conditions of the faulty product. The product must be repacked in its original packing.
Need Help? Call 1300 812 450