For any warranty claims and inquires, please contact support@labdevicesaustralia.com.au or call us at 1300 812 450. You will then be directed with the appropriate course of action to take.
A&D Australasia products are warranted against any defects in materials and workmanship for a 1 YEAR WARRANTY period from the dateof the original purchase, with the exception of the products covered by longer term warranties as shown below.
3 YEAR WARRANTY: Electronic balance series with the following prefix: FX/i, FZ/i, EK/W-I; EJ; Medical devices with prefix TM, UM, UB, UA.
5 YEAR WARRANTY: Electronic balance and blood pressure monitor series with the following prefix: GH; HR; GR; ML/F/X/S, SV; AD-1690; GX; GF; GP; AD- 4212B; BA-T; BM Series.
A&D AUSTRALASIA PTY LTD products have a reputation for reliability and long term performance and have warranty periods varying from 12 months to 5 years. In the unlikely event that your instrument does fail during our stated warranty period, A&D AUSTRALASIA PTY LTD offer a “back-to-base” warranty where you (the customer) are liable for the cost of returning the faulty unit to an Australian A&D office as instructed by the A&D Service Team.
If you suspect a fault exists then contact the A&D Weighing Service Team for further instruction. Some faults may be correctable via telephone or email advice (eg software related issues). Other faults will require you to obtain a “Returns Number” from A&D Service Department and follow their instructions regarding re-packing the unit. Upon inspection by A&D, if the fault is determined to be a valid warranty claim, A&D AUSTRALASIA PTY LTD will replace or repair the unit and will cover the shipping cost back to you.
In the event the fault is not covered by the warranty, A&D AUSTRALASIA PTY LTD will not be liable for your return freight costs and an inspection/quotation fee may be charged at A&D AUSTRALASIA PTY LTD’s discretion. Please contact support@labdevicesaustralia.com.au or call us at 1200 812 450 if you have any problems or issues and we will help you with the best course of sction.